Refunds & Middleman Policy

1. The middleman service

• Open a ticket and both parties confirm the terms in writing.
• The buyer sends payment to the middleman, who holds it.
• The seller delivers the goods or service.
• The buyer confirms delivery, and only then the funds are released.

If either side breaks the agreed terms, the middleman returns funds to the rightful party.

2. Refund eligibility

• Full refund if a service purchased from PrimalCom was not delivered.
• Partial refund if only part of the order was delivered.
• No refund once a digital service has been fully delivered as described.
• Pokémon GO accounts: no refunds are allowed after the account has been checked, verified and successfully sent to the buyer. Falsely claiming a delivered product was never received is illegal and may result in legal action against the buyer.

3. How to request

Open a ticket in Discord within 7 days of the transaction with proof of purchase and a short description. Requests are reviewed within 72 hours.

4. Disputes

Disputes are resolved based on the ticket log, screenshots and delivery proof. Filing a chargeback instead of opening a ticket results in a permanent blacklist.

5. Consumer rights

Nothing in this policy limits mandatory consumer rights that apply to you under the law of your country of residence.